FAQs

What is your shipping policy?

LOCAL SHIPPING IN HONG KONG: Shipping is FREE for Hong Kong above HKD 200 (HKD 30 shipping fee below, we use SF Express). Please note that even though we stipulate free shipping and cover all costs of shipping in Hong Kong , SF Express may charge extra for outlying areas. 

INTERNATIONAL SHIPPING: Currently, we ship to Macao, and also now ship  to a number of countries in Asia Pacific. For shipments outside of Hong Kong, although we provide basic estimates on the check-out page, we are not responsible for customers' tax and duties (DDU), which, if any, are solely due by the buyer. Please check with your local customs office for tax and duties regulations.  All shipping is fulfilled on business working days (Monday-Friday). We do our best to ship items within 48 hours of receiving payment. Our cut-off time for same day processing in Hong Kong is 11am. We use UPS, DEPEX AND TNT for international deliveries.

How can I pay?

Payments can be made using PayPal, or Visa/MasterCard - no account required.

Will I get bulky if I take whey protein?

No! Protein is necessary for both structural and operational body functions. We need on average 1-gram per kg of body weight every day because we can't store the amino acids (protein building blocks) that are necessary for body functions, whereas we can store fat and carbohydrates. This is why we need to replenish our supply daily. "Getting bulky", is the result of years of dedicated workouts, a genetic predisposition, and a MASSIVE food intake. Protein will only strengthen your body and its structure.

Then, can I use Protelicious Protein to lose unwanted body fat?

Yes! Using protein as meal/snack replacement is a tasty and low-calorie way to help you in your efforts to shed fat without losing muscle - as a bonus: protein increases satiety and there's NO added sugar in our products.

I'm Lactose intolerant… can I still take Protelicious Whey?

You would have to consume approx. 8 scoops of 25 gr. of our Whey to have the same amount of lactose as in 1 glass (250 ml) of milk! Nonetheless, whey protein is a milk derivative, so if you are lactose intolerant, caution should be taken. If you are allergic to lactose, naturally avoid altogether.

What is the difference between whey protein concentrate and whey protein isolate?

The concentrate is a less processed form of Isolate (and therefore has slightly less protein per 100 g). Additionally, the concentrate is SIGNIFICANTLY better tasting. Less processed and better tasting? To us the choice to stick to concentrate over isolate was obvious.

Can I take whey protein if I am pregnant?

I.S. Whey is safe and in fact, adds significantly to health when pregnant. However, as is always the case when pregnant, consult your physician!

Is whey protein safe for children?

Yes. Whey protein is used in infant formula even if children digest better proteins after 18 months. Dieticians recommend us in fact.

Can I use your Protein to gain weight?

Mixing our protein with some milk or blending it with bananas is a great way to add some quality calories to your day, helping you strengthen your body and structure.

Is your Protein Halal and Kosher?

Our Unflavoured Whey is both Halal AND Kosher.