Refund policy

30-day guarantee on ESSENTIAL whey protein
Try ESSENTIAL whey protein on your first order. If it isn’t for you, we’ll refund the purchase price in full. Opened bags are fine, and you don’t need to send anything back.

To claim, email us at hello@protelicious.com within 30 days of delivery. Include your order number. We’ll refund your original payment method.

The guarantee covers your first ESSENTIAL whey protein order on protelicious.com, once per customer. Later subscription orders are not included. We may limit or decline refunds where we suspect abuse or fraud.

Ice cream arrives frozen, or we reship it
Our ice cream ships frozen. If your order arrives melted, email us at hello@protelicious.com within 7 days of delivery. Include your order number and photos of the pints and the box. We’ll ship you a replacement at no cost. Because ice cream is perishable, we do not accept returns of it.

Returns on other whey protein orders
For any other ESSENTIAL whey protein order, you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging.

To start a return, you can contact us at hello@protelicious.com. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@protelicious.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@protelicious.com.