FAQs

 E-Mail: hello@protelicious.com

 Free standard shipping on all orders over HKD $625 in Hong Kong

 Your order will take 3-5 days due to the Chinese New Year holiday
(Subject to product availability)

Enjoying Protelicious

Can I cook with Protelicious or put it in hot drinks?

Some do bake with our protein. We don’t recommend it as you lose some of the antioxidant and detox capacities of our Protelicious whey. Please don’t put it in hot liquids, it just doesn’t work. See our site for recipes.

What is the difference between whey protein concentrate and whey protein isolate?

The concentrate is a less processed form of Isolate (and therefore has slightly less protein per 100 g). Additionally, the concentrate is SIGNIFICANTLY better tasting. To us the choice to stick to concentrate over isolate was obvious.

Will I get bulky if I consume whey protein?

No! Protein is necessary for both structural and operational body functions. We need on average 1-gram per kg of body weight every day because we can't store the amino acids (protein building blocks) that are necessary for body functions, whereas we can store fat and carbohydrates. This is why we need to replenish our supply daily. "Getting bulky", is the result of years of dedicated workouts, a genetic predisposition, and a MASSIVE food intake. Protein will only strengthen your body and its structure.

I'm Lactose intolerant…can I still take Protelicious Whey?

Yes! You would have to consume approx. 8 scoops (25 grams each) of our Whey to have the same amount of lactose found in 1 big glass (250 ml) of milk! Nonetheless, whey protein is a milk derivative, so if you are lactose intolerant, caution should be taken. If you are allergic to lactose, naturally avoid altogether.

Can I take whey protein if I am pregnant?

Protelicious whey is safe and in fact, adds significantly to health when pregnant. Please see recommendations from our Dietitian for during and postpartum use here. However, as is always the case when pregnant, consult your physician.

Is whey protein safe for children?

Yes. Dieticians recommend us in fact. For children below 5, please consult your dietitian for quantities. Above 5 years, please refer to the table here for recommended dosage. .

How much protein should I take per day?

We need on average 1 gram of protein per kg of body weight every day. However, this amount does vary based on age, activity level, pregnancy and other factors. Please visit our website for recommended quantities of Protelicious. In general, a moderately active adult would benefit from 1 scoop of Protelicious everyday. If in doubt ask your doctor, dietician or nutritionist.

Can I use Protelicious Protein to lose unwanted body fat?

Yes! Using protein as meal/snack replacement is a tasty and low-calorie way to help you in your efforts to shed fat without losing muscle - as a bonus: protein increases satiety and there's NO added sugar in our products

Can I use your Protein to gain weight?

Mixing our protein with some whole milk or blending it with a banana is a great way to add some quality calories to your day, helping you strengthen your body and structure.

Can Protelicious whey protein help with leaky gut?

Absolutely! Our whey helps with leaky gut.

What is the shipping policy?

SHIPPING IN HONG KONG: Shipping is FREE for Hong Kong for orders above HKD 625 (HKD 30 shipping fee below) and provided by SF Express. If SF express charges you extra for delivery to a remote or residential area, please notify us within 24 hours through the contact form. INTERNATIONAL SHIPPING: Currently, we ship to Macao, and also now ship to a number of countries in Asia Pacific. For shipments outside of Hong Kong, although we provide basic estimates on the check-out page, we are not responsible for customers' tax and duties (DDU), which, if any, are solely due by the buyer. Please check with your local customs office for tax and duties regulations. We may use international shipping providers such as UPS, DEPEX AND TNT for international deliveries. We do our best to dispatch items within 48 hours of receiving payment, subject to product availability. Our cut-off time for same day dispatch in Hong Kong is 11am on business weekdays. Shipping policy of Protelicious may be changed at any time without prior notice.

How can I pay?

Protelicious accepts Visa or MasterCard - no account required. Prices are quoted in Hong Kong dollars, excluding local taxes and shipping fees. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Protelicious.com. For all purchases outside Hong Kong, while the prices on the website are quoted in Hong Kong dollars, the final payment will be converted to your local currency on your credit card statement. Protelicious provides no advice regarding customs charges, duties or other taxes and encourages you to source this information prior to purchase. All prices are subject to change without notice.

What can I return or exchange?

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products or used Shaker Bottles. Orders are to be sent back to the Hong Kong office. Please fill in the form at the top of this page for the return delivery address.

What about refunds?

Making a return of a product purchased is easy. Just make sure you send your unopened product(s) back to us within 14 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by using the contact form at the top of this page to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. In the event the original order’s shipping cost was offered by Protelicious as part of its Free Shipping policy, an amount of HKD 40 will be deducted from the refund. Customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.

When can I expect my refund?

Refunds will be processed once the return has been received and processed. Notifying us of your return prior will ensure we are watching out for your return so it can be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order (either PayPal or Credit Card). PayPal refunds are quick, while credit card refunds can take a few weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

Where should I send my return or exchange?

Orders are to be sent back to the Hong Kong office. Please fill in the form at the top of this page for the return delivery address.

Can I change or cancel my order?

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes, however please be aware this is not always possible. Please fill in the form at the top of this page and we will aim to respond within 48 hours, Monday through Friday.

Are your products always available?

We always try to make sure our products are in stock and ready to deliver to you. However, some products may be more popular than others. If the product you have selected is out of stock after you place your order, you will be contacted within 48 hours. If our website shows a product is sold out when you place your order, please use the contact form above to let us know your interest, and we’ll get back in touch once restocked.

Ask a Question

Have any questions, send us a message and we will get back to you within 48 hours.